Technology Plan


Library Mission Statement: The mission of the library is to help the community connect, learn, and grow.

Jackson County Public Library
2012 – 2015 Technology Plan 

ASSESSMENT

Since installing 2 RFID self-check-out machines in 2011, patron self-check-outs account for 8.9% of circulation at the Seymour Library. The library’s continued membership in the eIndiana Overdrive Consortium allows patrons to access over 13,000 ebooks and audiobooks on their computers and other devices. The library has also purchased access to eBrary Public Library Complete collection to offer more e-book options to customers. To better make use of taxpayer dollars, the library has subscribed to the CollectionHQ collection development service. It is hoped that this will better direct collection spending to better serve customers. A color copier has been acquired for the Medora Library, and both branch’s public computers can now print in color to these copiers. The Library maintains 118 public and staff computers and 4 dedicated servers.

The library continues to actively participate in the Evergreen Indiana consortium, which has grown to 100 member library systems. Within the Evergreen system, the library catalogs all materials according to applicable national standards.

The Seymour Community Network (http://www.seymour.org/) is hosted on the library’s web server. The Seymour Community Network currently includes 39 non-profit organizations.

Our current digital archive is available at http://www.jacksoncountyhistory.org/.

Current and Projected Technology Inventory

Category

Current

Projected – 2014

Projected – 2015

Networking

     
Switches

6

8

8

Wireless AP

7

8

8

Fiber Connection

1 (20Mb)

1 (25Mb)

1 (25Mb)

Cable Connection

2

2

2

Computers

     
Server

4

4

4

Staff station

34

34

34

Public station

84

84

84

RFID SelfCheck

2

3

4

Printers

     
Laser

16

16

16

Copier

7

7

7

Receipt

9

9

9

RFID

4

4

4

Fax

2

2

2

Label

5

5

5

Imaging

     
Scanner

4

4

4

Projector

4

5

5

Microform Reader/Printer

2

2

2

Digital Microfilm Reader/Printer

2

3

3

Security

     
Security Camera

25

25

25

Miscellaneous

     
DVD Cleaner

1

1

1

Television

10

10

10

Items above will be replaced according to the following schedule:

Computers 3 years from purchase date (incl. 3 year warranty)
Printers/copiers 5 years from purchase/lease date
Networking 6 years from purchase date, or as needed to make use of emerging technologies
Other Items As needed

GOALS and OBJECTIVES

Review and investigate technology to improve library services, which may include:

      1. Research and Reference databases.
      2. Maintaining library website with accurate and useful links to serve the public and staff.
      3. Continue evaluation and integration of all systems and services.Continue to evaluate staff and customers’ needs and satisfaction.Assess staff skills and training needs and encourage staff to attend library-offered computer classes.Ensure all state certified personnel receive the required 10 Technology LEUs every 5 years.Purchase new computers and technology support equipment, as library budget or grant funds allow. Technology support equipment includes software, routers, switched hubs, electrical wiring, and training materials such as movies, tutorials, etc.Actively seek additional funding to develop and sustain appropriate and effective state-of-the-art technology, researching technology grant opportunities, and applying for appropriate grants through government and private resources.Keep abreast of changes in technology related issues.
        1. Biweekly meetings of the Technology Committee
        2. Monitor library publications and online news sources for relevant technology news
        3. Attend conferences.
        4. At least one staff member will be available to be on an Evergreen Indiana Committee.

        Actively promote publicly available technology such as free wireless internet access, ebooks, and databases.Continue to participate in and advocate for the expansion of the Evergreen Indiana Consortium.Investigate ways to revitalize seymour.org sites. Currently, updates are few and many sites have been abandoned due to lack of time or talent.Implement replacement for jacksoncountyhistory.org site, since it is currently difficult to add new images and information.Implement wireless use tracking in and around library buildings.Investigate circulation of readers and/or tablet

TRAINING

Encourage all staff to participate in training workshops, conferences, and other continuing library advancement education opportunities in order to become skilled and knowledgeable in the uses and benefits of electronic access and information delivery systems in the library and promote integrating technology into library operation.

Allocate sufficient funding to provide for staff to participate in activities related to the advancement of library services.

Library will pay department head membership dues to select organizations.

Hold classes for staff in the computer classroom.

Develop tutorials and training material to be used with new staff.

Continue staff refresher training as part of regular staff development days.

Explore statewide and regional continuing education training and make staff aware of such classes.

Offer classes certified by the State Library for Technology LEU credits.

Provide opportunities for the staff to make site visits to other libraries to gain an awareness of how information technology is used in other facilities.

Foster a positive learning environment for on-going technological change by maintaining open lines of communication and sharing information and technical skills.

TECHNOLOGY BUDGET

The library will actively seek additional funding to develop and sustain appropriate and effective state-of-the-art technology for the library.

Apply for an Indiana Technology Grant and Universal Service Fund discounts for Public Libraries each year.

Research sources for funding beyond the tax base, including gifts, grants, and endowments.

Maintain adequate increase in personnel, services, equipment and materials portions of the operating budget to maintain the connections, hardware, and software necessary to meet our technology plan.

Dedicate at least 3% of the operating budget to technology.

Use LIRF monies in cases of emergency.

2014 2015
Hardware and Software $110,000 $120,000
Supplies $3,800 $4,000
Services $73,067 $75,260

EVALUATION

1.   The Technology Committee will revise this plan annually for approval by the Board of Trustees.
2.   Investigate and Evaluate

Investigate possibilities for upgrades and other improvements as they become available or are deemed necessary.

Evaluation process:

The Technology Committee will meet twice per month.

The Technology Committee will review the progress of the technology plan quarterly, reporting need for revision to the Library Administrator and Information Technology Specialist.

Customer satisfaction with software and other technology provided by the library will be assessed through customer comments and suggestions.

Methods to monitor the effectiveness of services:

Statistics for circulation of items
Statistics for registration of new borrowers
Statistics for computer class attendance and computer lab usage
Statistics for registration for technology related services, workshops, and programs
Comments and suggestions from customers
Community surveys
Statistics related to websites myjclibrary.org, seymour.org, and jacksoncountyhistory.org will be consulted to determine whether users can locate useful information on library-hosted websites.

Monitor staff and public requests for new software and technology, taking into consideration user satisfaction, demand for a service, cost-effectiveness, available library space, budget constraints, and emerging technologies.

 

3.   Develop a program of ongoing evaluation and review to keep programs, services, and activities relevant and cost-effective.

Evaluate current software and hardware for function, relevance, and usefulness.

Utilize and evaluate maintenance and replacement guidelines for technology equipment, which meet the changing needs of library staff and customers.

The impact of technology will be measured through data gathered in terms of customer visits, computer use, resources used, new customers served, and customer comments.

 

4.   The success of the plan will be judged on the ability of the library to meet the objectives and time lines set forth. The plan will be reassessed each year to evaluate progress and modify objectives if necessary.

The Technology Committee will provide information to the department heads regularly.
The Technology Committee will be responsible for accuracy and currency of the library’s web site.

5.   Surveys will solicit opinions and suggestions for growth. Through analysis of circulation and usage statistics, the effects of technology on library services will be determined.

Jackson County Public Library

2012 – 2015 Technology Plan Timeline

Continuous goals:

Evaluate and investigate better means of possible collaboration with other organizations

Ongoing evaluation of staff and customer needs to improve services

Plan for hardware or software upgrades to improve productivity and quality of service

Evaluate and maintain network security

Continued evaluation of staff’s training needs and scheduling to fulfill those needs

2014

Mar

Evaluate technology needs to include in 2015 budget

Apr

IT Specialist to attend Evergreen conference

June

Replace computers 3 or more years old

Nov

Apply for State Technology Grants/Apply for Universal Service Fund discounts

2015

Mar

Evaluate technology needs to include in 2016 budget.

Apr

IT Specialist to attend Evergreen conference

June

Replace computers 3 or more years old

Nov

Purchase RFID Selfcheck

Nov

Apply for State Technology Grants/Apply for Universal Service Fund discounts